CRM Marketing Manager
Driving customer relationship excellence through integrated CRM strategies, personalized marketing automation, and data-driven customer journey optimization across multiple channels and markets.
Customer Journey Mastery
Complete lifecycle management from acquisition through retention, leveraging CRM data to create personalized experiences that drive repeat business and customer loyalty.
Revenue Growth Focus
Proven strategies that transform customer data into actionable insights, increasing customer lifetime value through targeted nurturing and cross-selling opportunities.
Enterprise Experience
Deep expertise across Google Marketing Platform, Microsoft Advertising, and Adobe Experience Cloud ensures seamless integration with enterprise-level marketing technology stacks.
Complete CRM Marketing Solutions
Customer Data Strategy
Comprehensive data architecture design that integrates customer information from multiple touchpoints. Clean data foundations enable precise segmentation, personalized communications, and accurate performance measurement across the entire customer lifecycle.
Marketing Automation
Advanced workflow implementation that nurtures leads through automated multi-channel sequences. Behavioral triggers, lead scoring models, and personalized content delivery ensure prospects receive timely, relevant communications that drive conversions.
Cross-Channel Orchestration
Seamless campaign execution across email, social media, SMS, and web touchpoints. Unified customer profiles enable consistent messaging and optimized channel allocation based on individual preferences and engagement patterns.
Performance Analytics
Enterprise-grade reporting dashboards that track customer acquisition costs, lifetime value, retention rates, and campaign attribution. Actionable insights identify optimization opportunities and validate marketing investment returns.
Documented Business Impact
Travel Industry Leader
Transformed weekly leads from 20 to 600 through integrated CRM strategy combining Google Ads implementation, team training, and automated follow-up sequences that captured high-intent prospects.
Manufacturing Growth
UK trolley manufacturer achieved 2000% weekly sales increase through customer database reactivation campaigns, personalized email sequences, and targeted retargeting across multiple digital channels.
Non-Profit Success
Oxfam e-commerce sales increased 500% through CRM-driven donor reactivation campaigns, automated cart abandonment recovery, and personalized volunteer engagement workflows.
Strategic CRM Implementation Framework
Customer Data Foundation
Complete data audit and integration strategy that consolidates customer information from disparate sources. Clean, unified customer profiles form the basis for all marketing automation and personalization efforts.
Segmentation & Personas
Advanced behavioral and demographic segmentation creates targeted audience groups. Detailed buyer personas guide content creation, messaging strategy, and campaign personalization across all customer touchpoints.
Automation Workflows
Multi-channel nurture sequences with behavioral triggers, lead scoring progression, and dynamic content delivery. Automated customer journeys reduce manual work while improving engagement and conversion rates.
Continuous Optimization
Real-time performance monitoring with A/B testing across all campaigns. Machine learning algorithms and predictive analytics identify optimization opportunities and forecast customer behavior patterns.
Ready to Maximize Customer Lifetime Value?
Enterprise-grade CRM strategies transform customer relationships into sustainable revenue growth through personalized experiences and intelligent automation.
CRM Strategy Partnership
Enterprise Solutions
Complete CRM implementation
Team training programs
Performance Consulting
Customer journey audits
Marketing automation strategy